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TIME Fibre Unlimited Home Broadband is a high speed Internet access service brought to you by TIME dotCom Berhad (referred subsequently as “TIME”). This service offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network. With the high- speed bandwidth, it is ideal to support most broadband applications such as voice, web surfing, video streaming, e-commerce and other Internet based applications at unlimited usage.
TIME Fibre Home Broadband runs on a high-speed fibre optic network which is also capable of giving you access to the Internet at higher speeds of up to 500Mbps.
Yes. By default, you get TIME Voice Home Basic with the option to upgrade to TIME Voice Home 10 Plan.
|TIME Voice Basic||TIME Voice 10 Plan|
|No monthly commitment fee||RM10 per month|
|Pay-as-you-use||2,000 minutes entitlement: Valid for calls to all fixed and mobile numbers nationwide, as well as IDD calls to 60 countries.|
|9 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries.||Upon full utilisation of 2,000 minutes: 9 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries.|
|No contract term||A 12-month contract term will apply if you upgrade from TIME Voice Basic to TIME Voice 10 Plan after your initial subscription. The full sum (less any sum already paid) will be due in the event that the subscription is cancelled during the contract term.|
Note: 2,000 minutes must be utilised within 12 months of your entitlement, after which, any unutilised minutes will be forfeited. Your 2,000 minutes entitlement will be refreshed every year until you cancel your TIME Voice 10 Plan subscription.
Yes, these are the service charges for TIME Fibre Unlimited Home Broadband packages:
|Service Charges for TIME Fibre Unlimited Home Broadband|
|Package||100 mbps||300 mbps||500 mbps|
|Installation Fee||Waived. We provide basic cabling services of up to 15 metres from point-of-entry (your main door) to the location you have designated for your equipment (e.g. router).
Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the TIME-appointed installer.
|Paper Bill (optional)||RM5|
During the promotional period, or otherwise stated, we will waive the Installation Fee only.
We provide a WiFi router and a DECT cordless phone with every subscription.
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
|WiFi Router||3 years warranty|
|DECT Phone||1 year manufacturer’s warranty|
|Optical Network Unit (ONU)||Lifetime warranty|
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.
|Plan Modification||Within contract term||After contract expiry|
|Contract reset||24 months|
|Penalty||N/A||One month subscription fee of previous plan||N/A||N/A|
Everyone who has an active service as of 22 March 2016 has been automatically upgraded to speeds of up to ten times faster than before, with no changes to subscription fees and contract term.
|Your previous plan||Your new plan|
|Up to 14Mbps||100Mbps (Unlimited)|
|15Mbps to 20Mbps||300Mbps (Unlimited)|
|100Mbps (100GB quota)|
|30Mbps to 50Mbps||500Mbps (Unlimited)|
We have moved you up to the plan that has a retail price that is the closest match to your current subscription fee.
We’ve given you outrageous broadband speeds at no quota so you don’t even need Boost anymore!
Please try resetting your router. If that doesn’t work, contact us at 1800 18 1818 or firstname.lastname@example.org so we can sort it out for you.
TIME Fibre Internet Basic™ is a high speed Internet access service brought to you by TIME dotCom Berhad (referred subsequently as “TIME”) specially designed for business customers. This service offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network. With the high-speed bandwidth, it is ideal for supporting most business broadband applications such as sending data, emailing, web surfing, video streaming and conferencing, e-commerce and other Internet based applications.
TIME Fibre Internet & trade; Basic runs on 100% pure fibre optic network up to customer premises which is also capable of giving you high speed Internet of up to 50Mbps.
You do not need a phone line to be connected to the service. However, a fibre optic connection into your home would be required for this service. TIME provides complete installation services into your home for your convenience.
Yes. You will be bound to a 24-month contract period upon subscription unless stated otherwise.
The Packages are as below:
Yes, these are the service charges for TIME Fibre Internet™ Basic packages:
– Installation fee of RM249 is waived for 24-month package (applicable to all TIME Fibre Internet™ packages).
– * Zero entry cost: Equipment deposit of RM300 and one month advance fee waived.
Yes, you can subscribe based on the charges below:
Yes, you can subscribe based on the charges below:
>TIME shall provide basic cabling services and a wall-socket installation to one location within the customer’s premises that is within 10 meters. Any additional cabling work will need to be borne by the customer directly with the contractor. The charges for additional cabling are as follows:
No. There will not be a need to purchase additional equipment in order to get connected to TIME Fibre Internet™ Basic. TIME will supply the necessary equipment.
It is not currently bundled as part of Astro IPTV package, customers can only subscribe to existing broadband packages offered through Astro.
TIME Fibre 100Mbps Broadband package can only be subscribed directly through TIME.
Yes the RM25 discount on your broadband package will be reflected in your monthly billing. You must select any one of the Superpacks to enjoy this discount.